CharacterCraftGift FAQ Hub

Character Goods
OEM FAQ Hub

FAQs from product pages, artwork guides, packaging guides, inspection pages, and order support are reorganized here in the order procurement teams usually ask them.

45Procurement FAQs
9Buyer themes
SitewideProduct, guide, packaging, and inspection FAQs
Sitewide Collection

Themes Collected from Sitewide FAQs

This is not a stand-alone FAQ list. It reorganizes questions from public product pages, guides, About/order pages, packaging pages, and inspection pages into a procurement workflow.

Product Page FAQs

Specification questions from acrylic, PVC, bag, and pouch product pages.

Artwork and Sample Checks

Artwork formats, white plates, cut lines, and sample approval questions.

Packaging, SKU, and Barcodes

Practical questions about individual packing, random packing, backing cards, and carton labels.

Inspection and Production Risk

Short checks for scratches, cracks, print shift, SKU mix-ups, and production risk.

FAQ

Procurement FAQ

A procurement-focused FAQ hub reorganized from CharacterCraftGift product pages, guides, packaging pages, inspection pages, and order support FAQs.

Quotes and Pre-Order Checks

First inquiry, open specifications, and what to confirm before ordering.

Source FAQ candidates: 47
What should I send first to get a faster quote?

Short answer:Send the product type, estimated quantity, size, material idea, number of designs, packaging needs, delivery destination, and target timing. Items that are not fixed yet can be marked as open, so the quote conditions can be organized first.

Related page: Request a Quote
Can I ask before the specifications are fully decided?

Short answer:Yes. If you share the use case, sales or giveaway channel, budget range, and risks you want to avoid, the specification options can be compared in practical groups.

Related page: Request a Quote
At what point does the project become a formal order?

Short answer:A formal order normally starts after the specifications, unit price, quantity, estimated schedule, sample approval method, payment terms, and delivery conditions are confirmed. If internal approval is needed, quote and specification documents can be discussed by project.

Related page: Order Process
Do small batches and mass production require different checks?

Short answer:Yes. Small batches often focus on artwork reproduction and simple packaging, while mass production needs earlier checks on SKU control, inspection standards, carton labels, and delivery splitting.

Related page: Order Process
What should be decided first for urgent projects?

Short answer:Decide the product format, quantity, artwork status, packaging level, and delivery destination first. Special finishes or complex individual packaging should be checked by project because they can affect the schedule.

Related page: Order Process

Product Choice and Specification Planning

How to choose acrylic, PVC, sewn goods, and multi-SKU plans.

Source FAQ candidates: 12
How should I choose the right character goods format?

Short answer:Choose by target price range, use case, portability, and how the item looks in retail or event display. If the direction is unclear, compare options such as acrylic, PVC, sewn goods, and backing-card products.

Related page: FAQ
How do acrylic, PVC, and sewn goods differ in use?

Short answer:Acrylic works well for flat artwork and SKU expansion, PVC suits dimensional or soft-touch items, and sewn goods fit practical bags or pouch-style goods. Narrowing the material by use and budget also makes quotation conditions clearer.

Related page: Acrylic Goods OEM
Can random items or multi-SKU products be discussed together?

Short answer:Yes. It is better to plan the SKU count, quantity per SKU, packing ratio, barcode or carton labels, and inspection method together to reduce mix-up and shipping risks.

Related page: Random Packing OEM
Can the same design be used across several products?

Short answer:Yes. When extending one design to acrylic stands, keychains, badges, PVC charms, pouches, or other goods, the size ratio, print area, and packaging specification should be checked for each product.

Related page: Acrylic Goods OEM
Should specifications change for retail, e-commerce, or events?

Short answer:Sometimes. Retail often needs backing cards and barcodes, e-commerce needs stronger shipping protection, and event giveaways should consider packing units and ease of distribution.

Related page: Request a Quote

Artwork Data and Sample Approval

Artwork formats, white plates, cut lines, and sample approval.

Source FAQ candidates: 155
What artwork data format is needed?

Short answer:Commonly needed files include AI, PDF, PSD, PNG, or other original data plus a reference image showing the intended finish. For items requiring print areas, cut lines, white plates, or hole positions, the artwork status should be checked first.

Related page: Request a Quote
Can the factory help create white plates, cut lines, or hole positions?

Short answer:Support availability depends on the artwork and product format. Even when support is possible, final shape, margins, and hole positions need to be checked before sample production.

Related page: Acrylic Goods OEM
Should samples be approved by physical sample or photos?

Short answer:A physical sample is safer when color, thickness, texture, moving parts, or packaging matter. Photo or video approval may be used for schedule-sensitive projects, but the approval scope should be defined in advance.

Related page: Order Process
Can specifications be changed after sample approval?

Short answer:It depends on the change and the production status. Changes to color, fittings, packaging, barcodes, or carton labels may affect cost and timing, so they should be checked as early as possible.

Related page: Order Process
Will a repeat order match the previous production exactly?

Short answer:Repeatability improves when the previous specification sheet, sample photos, color references, and packaging details are available. Material lots or printing conditions can still create differences, so rechecking may be needed.

Related page: Order Process

MOQ, Lead Time, and Lot Planning

Quantity, SKU count, urgent schedules, and split delivery planning.

Source FAQ candidates: 73
Does MOQ change by product?

Short answer:Yes. MOQ depends on material, mold or plate requirements, printing method, SKU count, packaging specification, and factory production conditions, so it needs to be checked by product.

Related page: Request a Quote
When can the lead time be confirmed?

Short answer:The schedule becomes more accurate after artwork, sample approval, quantity, packaging, inspection, and delivery conditions are clear. A formal timeline is provided after checking the project conditions and production capacity.

Related page: Order Process
What checks should not be skipped in urgent projects?

Short answer:Artwork data, sample judgment, SKU sheets, packaging instructions, and delivery details should not be skipped. If these remain vague, rework is more likely during production or shipping.

Related page: Order Process
Can many SKUs affect cost or lead time?

Short answer:Yes, they can. More SKUs can increase artwork changes, individual packing, label work, and inspection records, so preparing a SKU sheet early helps organize the conditions.

Related page: Random Packing OEM
Can split delivery or later delivery be arranged?

Short answer:It can be discussed. Delivery destinations, quantity split, target timing, carton labels, and shipping documents need to be organized separately, so share these details during quotation.

Related page: Request a Quote

Materials, Processes, and Printing

Material thickness, color, special finishes, and accessory checks.

Source FAQ candidates: 60
How should materials and thickness be selected?

Short answer:Choose by use case, strength, appearance, cost, and packaging method. Acrylic thickness, PVC hardness, or textile fabric should be narrowed down according to the intended use and budget.

Related page: Acrylic Goods OEM
How is color variation managed?

Short answer:Color is checked with references such as color codes, samples, previous products, and printing methods. Instead of promising no variation, it is more practical to define tolerance and recheck methods by project.

Related page: Request a Quote
What should be checked for hologram, glitter, or aurora finishes?

Short answer:These finishes can look different depending on angle, base color, print side, and lighting. It is better to review samples or similar production photos before fixing mass production conditions.

Related page: Acrylic Goods OEM
Can fittings and accessories be selected together?

Short answer:Yes. Clasps, ball chains, straps, bases, tags, charms, and other parts should be checked together with the product use, strength requirements, and packaging method.

Related page: Acrylic Goods OEM
Can safety-related documents or test reports be provided?

Short answer:Document availability depends on material, use case, target market, and factory conditions. If you know the required standard or receiving party, share it during quotation.

Related page: Request a Quote

Packaging, SKU, and JAN/Barcode Control

OPP bags, backing cards, barcodes, SKU sheets, and random packing.

Source FAQ candidates: 401
Can individual packing, backing cards, OPP bags, and cartons be discussed together?

Short answer:Yes. Planning the product, backing card size, OPP thickness, protective material, labels, and carton quantity together helps reduce work after delivery.

Related page: Scratch Prevention Packaging
Can JAN or barcode labeling be handled?

Short answer:It can be discussed if the barcode data, placement, and backing card or outer packaging specification are clear. The scope of barcode registration itself should be confirmed by project.

Related page: Random Packing OEM
Should the JAN or barcode be placed on the product front?

Short answer:In many cases, backing card backs, outer packaging backs, carton labels, or SKU sheets keep the front appearance cleaner. Placement should follow the sales channel and receiving requirements.

Related page: Scratch Prevention Packaging
How do you reduce mix-ups or missing items in random packing?

Short answer:Prepare SKU sheets, packing ratios, work steps, separation rules, and inspection records before production. For complex random packing, work units and checking methods should be broken down clearly.

Related page: Random Packing OEM
What should be included in SKU sheets and carton labels?

Short answer:Useful fields include item code, product name, SKU name, quantity, barcode, destination, carton number, packing quantity, and handling notes. The exact fields should follow the receiving party's rules.

Related page: Random Packing OEM

Inspection and Mass Production Risk

Inspection standards, photo records, and handling defects.

Source FAQ candidates: 54
What inspection standards should be decided before mass production?

Short answer:Define checks for appearance, print shift, scratches, cracks, fittings, packaging, labels, quantity, and SKU mix-ups. Writing the tolerance before production helps keep later decisions consistent.

Related page: Acrylic Goods Inspection
Can scratches or cracks be completely guaranteed against?

Short answer:We do not describe it as a complete guarantee. Risk depends on material characteristics, processing method, packaging, and transportation conditions, so likely defects and reduction measures should be checked by project.

Related page: Acrylic Goods Inspection
Can inspection photos or production records be requested?

Short answer:It can be checked depending on the request. Sample photos, early production photos, packaging photos, and carton photos are easier to arrange when the required record scope is defined in advance.

Related page: Acrylic Goods Inspection
What happens if defects are found?

Short answer:The defect type, quantity, discovery stage, photos, and usability are checked first. Sorting, rework, or reproduction feasibility is then judged by project. Predefined standards make the response faster.

Related page: Acrylic Goods Inspection
What should be prepared to reduce mass production risk?

Short answer:Prepare a specification sheet, artwork data, color references, sample approval records, packaging instructions, SKU sheets, and delivery conditions. Reducing vague instructions reduces rework.

Related page: Scratch Prevention Packaging

Japan Delivery and DDP

DDP, warehouse delivery, carton labels, and event receiving.

Source FAQ candidates: 29
Can DDP delivery to Japan be discussed?

Short answer:Yes. Product type, quantity, packing, destination, target timing, and required documents are checked first, then DDP feasibility and conditions are organized by project.

Related page: Request a Quote
Can goods be split across multiple warehouses or stores?

Short answer:It can be discussed. Quantities, carton counts, labels, target receiving dates, and receiving rules need to be checked separately for each destination.

Related page: Request a Quote
What should be written on carton labels?

Short answer:Product name, item code, SKU, quantity, carton number, destination, handling notes, barcodes, and control numbers make receiving checks easier. If the receiving party has a format, that format should be followed.

Related page: Random Packing OEM
What should be checked for event venue or designated warehouse delivery?

Short answer:Check the receiving date, time window, vehicle restrictions, delivery document format, packing style, carton numbers, and receiving contact. Detailed rules should be shared early.

Related page: Request a Quote
Can shipping for overseas sales or non-Japan destinations be discussed?

Short answer:It depends on destination country, product use, material, labels, required documents, and delivery terms. Requirements differ by country and sales channel, so early sharing is important.

Related page: Request a Quote

IP, Contracts, and Required Documents

IP documents, NDA, test reports, and specification files.

Source FAQ candidates: 41
What is needed for licensed character or IP goods inquiries?

Short answer:Usage permission scope, merchandising scope, artwork data, approval rules, sales territory, and labeling rules should be checked. Rights confirmation should be organized before ordering.

Related page: Request a Quote
Can NDA or confidentiality needs be discussed?

Short answer:Yes. The document format, covered scope, signer, and shareable material range should be checked. For unreleased products or artwork under approval, sharing rules should also be defined in advance.

Related page: Request a Quote
Can documents such as RoHS, REACH, or EN71 be provided?

Short answer:Document availability depends on the product, material, target market, and factory conditions. If you know the required standard, use case, and deadline, share them before quotation.

Related page: Request a Quote
What should be checked when sharing unreleased artwork or supplied data?

Short answer:Clarify the sharing scope, file names, version numbers, approver, and usage period. For projects with many artwork changes, version control rules help reduce mistakes.

Related page: Request a Quote
Are contracts or specification sheets needed during quotation?

Short answer:It depends on the project. However, documents showing product specifications, quantity, packaging, delivery conditions, and approval rules make quotation and project decisions easier.

Related page: Order Process

Even if the specification is open, the inquiry can be organized before quotation

Share the product format, quantity, artwork status, packaging needs, delivery destination, and target timing as far as you know. Open conditions can be checked by project.